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Admin-IQ
A TAS Technologies Group product

Meet Admin-IQ

One sign-in, every service you buy from TTG, and the answers without a support ticket.
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The self-service portal for TAS Technologies Group services

Admin-IQ is where your account lives. Sign in and you see exactly the services TTG has enabled for you, how they are doing right now, and who on your team can see them. Nothing arrives as a spreadsheet emailed after the fact and nothing needs a phone call. The figures on your screen are the figures TTG is looking at, shaped so they only ever show your account.
The portal

Built for the person who has to answer for it

One sign-in
Your TTG account is the only login. Admin-IQ never asks you to invent a second password, and signing out of one place signs you out.
Scoped to your account
Every screen is pinned to your client on the server. There is no account picker, no shared list to filter, and no way to ask for someone else’s data. The request is refused before it reaches the service.
Privacy by design
Carrier identity, raw provider responses, error codes and cost are stripped out of every record before it reaches your browser. Your providers appear under your own labels, like Primary and Backup, and never under ours.
Every view is a link
Filters, date ranges and sort order all live in the address bar. Find the thing, copy the URL, paste it into a ticket. Whoever opens it sees what you saw.
Roles that fit a team
Owner, admin and viewer. A viewer gets read-only access to every enabled service; an owner runs the team and the account settings. Every account keeps at least one owner.
Your clock, not ours
Set your time zone once in settings and every service renders every timestamp in it. Where a figure is UTC, the column says so.
SMS Gateway

Watch delivery

Know how today is going before anyone asks.
  • A verdict, not a dashboard
    The top of the page says Healthy, Degraded or Unavailable, then says why in one sentence. Degraded means one message in ten failed in the window you are looking at. It refreshes itself every thirty seconds.
  • Eight figures that matter
    Sent, delivered, failed and awaiting confirmation; then received, segments sent, median time to deliver and median queue time, each with its p95. Choose the last hour or the last twenty-four. Every tile links straight to the messages behind it.
  • Where it went
    Two tables break the window down by channel (REST, WCTP, email, webhook) and by provider, under your labels. Confirmed delivery and failure rate sit side by side, so a provider going soft is obvious before anyone rings you about it.
SMS Gateway

Find messages

Every filter is in the address bar, so every view is a link.
  • Search a number exactly
    Paste the number a customer gave you and get their traffic, both directions. No wildcards to get wrong and no fuzzy matching to explain away.
  • Narrow it down
    Status, direction, channel, and a date range as a preset (last hour, day, week or month) or a custom window typed in your own time zone. Each filter becomes a chip you can lift off one at a time.
  • Sort and share
    Sorting by time or status happens on the server, so page two is still in order. Then copy the URL: whoever opens it lands on the same rows with the same filters, no screenshot required.
SMS Gateway

Explain failures

A status code is not an answer.
  • The whole journey
    Accepted by the gateway, handed to the carrier, delivered: each step has the timestamp we actually recorded, plus the body, any MMS media, how many segments it used, and which of your providers carried it.
  • Plain English, every time
    “Unreachable destination: a real handset that was off or out of coverage. A later send may succeed.” Six categories, each with a sentence that tells you whether there is anything to do about it.
  • The references support asks for
    Message ID, correlation ID and provider reference, each one click to copy. Quote them in a ticket and TTG opens the same record without asking you for the number again.

Everything you need to run your messaging

Visibility first. Admin-IQ shows you everything, and the settings that could break delivery (providers, routes, numbers) stay under TTG's change control, where a 2am typo cannot reach them.
  • Health at a glance
    Healthy, degraded or unavailable, refreshed every thirty seconds.
  • Two windows
    The same figures over the last hour and the last twenty-four.
  • Sent, delivered, failed
    With the rates that make them mean something, and what is still awaiting a receipt.
  • Delivery and queue timings
    Median and p95, not an average hiding a tail.
  • Breakdown by channel
    REST, WCTP, email and webhook side by side.
  • Breakdown by provider
    Under your labels, never a carrier name.
  • Exact-number search
    Both directions, no wildcards to get wrong.
  • Removable filter chips
    Status, direction, channel and dates, lifted off one at a time.
  • Server-side sorting
    Page two is still in order.
  • Delivery timelines
    Every recorded step with the timestamp we have for it.
  • Registered numbers
    Provider, active state, failover, and the date it was registered.
  • Copyable identifiers
    Message, correlation and provider references in one click.
Fax-IQ

Every fax, accounted for

Faxes on your own numbers, without a fax machine, and a record of each one from queued to delivered.
  • A verdict for the week
    Healthy or degraded over the last day, week or month, with sent, delivered, failed and received counts and a chart of traffic over time.
  • Where every fax came from
    The Windows client, your own systems through the API, email, or the portal, broken down so a quiet source stands out.
  • Find the one fax
    Search by account number, either fax number or your own reference, filter by status, direction and source, and share the view as a link.
Fax-IQ

Send it however you like

Every route in arrives at the same list, with the same history.
  • Send from wherever you work
    Upload a PDF in the portal, call the API, email it from an approved address, or send from the Windows client on your desktops.
  • Retries on your terms
    A busy line is tried again on a schedule you set for the account, and every attempt is on the record with what happened to it.
  • The document is one click away
    Open what was sent or received from the fax itself, streamed through the portal. Incoming faxes can be forwarded to email too.
Secure Email

Confidential, not just encrypted in transit

For the messages that should never sit in an inbox: medical records, legal papers, account details.
  • Only the recipient can open it
    They get a notification with a link, not the message. The subject, body and attachment names are readable through that link and nowhere else, including this portal and us.
  • Know it was read
    Each message shows when the notification went out and when it was opened, with an optional receipt when it is.
  • Take it back
    Revoke a message at any time and its link stops working. Messages expire on their own after a period you choose.
  • Under your name
    Your logo, colours and support details on every notification, and an API so your own systems can send as well as your people.
60+ yearsof experience in contact center technology

Partner with TAS Technologies Group

Leverage decades of hands-on expertise in contact center operations, technology integration, and industry best practices.
  • Built by operators
    TTG has run contact center technology for decades. Admin-IQ shows you what we look at, in the words we use with each other.
  • One account, more services
    SMS Gateway, Fax-IQ and Secure Email are here today. As TTG enables more of your services, they appear in your sidebar. No second portal, no second login.
  • We make the changes
    Adding a number, moving a provider, changing a route: tell us and we do it. The portal shows you the result rather than handing you a switch to flip at 2am.
  • Support that already has the context
    Quote the message ID from the detail page and TTG opens the same record. No screenshots, no “can you send me the number again”.
  • Your data stays yours
    Fleet-wide data never leaves our servers. Everything Admin-IQ sends to your browser has already been filtered to your account and stripped of everything that is not.
  • A direct line, not a queue
    855-564-4284 or support@tastechgroup.com reaches the people who run the platform.

Ready to see your own numbers?

Admin-IQ comes with your TAS Technologies Group services. Ask us to switch it on for your account.
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