Privacy Policy

Admin-IQ (the "Site") is operated by Secure Text App, LLC., a Pennsylvania corporation doing business as TAS Technologies Group ("TAS Technologies Group", "we", "us"). This policy explains what we collect through the Site, why, how we protect it and what you can ask us to do with it. It covers the portal itself; the services you administer through it are also covered by the agreement between your organisation and us.

By using the Site you agree to this policy. Our Terms of Service govern use of the Site more broadly.

Account information. When you sign in, our identity provider tells us your name, your email address and an identifier for your login. We store those, along with the account or accounts you belong to, the role you hold on each, and which of that account's services you may use. If you were invited, we also keep when, whether the invitation email was sent, and whether your access has been passed on to our identity provider. We do not receive or store your password.

Invitations. When someone on your account invites you, we create your sign-in with our identity provider using the name and email address they entered, record which TAS Technologies Group services you may use there, and send you an invitation email with a link to sign in.

Announcements you close. When you dismiss one of our service announcements, such as a maintenance notice, we record that you did and when, so it stays closed on every device you use. We keep nothing else about it, and the record is deleted with your account.

What you send us. If you submit the “Partner with us” form we keep what you typed (your name, your company, your email address and your message), together with the IP address and browser user-agent of the submission, which is how we stop that form being flooded. If you send us a support request from inside the portal we keep the service and topic you chose, the subject and the message, along with your name, email address and which account you were acting for at the time.

Text-messaging brand registration. If someone on your account registers your business for business text messaging (10DLC) from the SMS Gateway, we keep what they enter: your organization's legal and brand names, its type and industry, its Employer Identification Number, website, business address, and the support phone number and email addresses given for it. We also keep who submitted it, when, and the IP address it was submitted from, which The Campaign Registry asks for. When TTG registers the brand we keep its registry identifier; its verification status is read from the registry each time you look and is not stored here.

Usage data. Like any web service, our servers record ordinary request information: IP address, browser and operating system, the pages requested and when, and errors. We use it to run the service, to investigate faults and to detect abuse.

Service data shown through the portal. The portal displays information from the services you buy. For the SMS Gateway, that means message records, delivery status and the numbers registered to you; for Fax-IQ, fax records, their delivery status, your fax numbers and the fax documents themselves. That information lives in the service, not in the portal; Admin-IQ requests it when you open a page and does not keep a copy. A fax document is streamed from the service to your browser when you open, download or send one, and is not stored by the portal on the way through. It is also deliberately reduced before it reaches your browser: we remove the carrier's identity, the carrier's raw response and per-message or per-fax cost, and send only what you need to understand what happened.

We run no analytics, no advertising and no cross-site tracking. There is no Google Analytics here, no advertising pixel and no third-party tracker of any kind. The one outside page we can show, Splashtop’s remote-support download, loads only when you ask for it (see below). That is why the Site shows you a short notice about cookies rather than asking you to accept them: everything below is either required to sign you in and keep you signed in, or a preference you set yourself. There is no optional category to decline.

Your browser can refuse cookies or warn you before accepting one. If you block the ones above you will not be able to sign in, because they are what a signed-in session is made of.

Some browsers send a “Do Not Track” signal. We do not respond to it, for the plain reason that there is nothing here to turn off. We do not track you across sites in the first place.

We use it to operate the portal and the services behind it, to sign you in and show you the right account, to answer your support and partner requests, to keep the Site secure and free of abuse, and to meet our legal obligations.

We may email you about the services, such as a reply to something you asked or a notice about a release, a change or an incident. We do not sell or rent information about you, we do not share it for anyone else's marketing, and we do not build advertising profiles.

We use a small number of service providers to run the Site. Each is given only what it needs, is bound to use it only as we specify, and is required to protect it with reasonable security practices:

• Kinde: authentication. Handles sign-in and holds your login credentials, so that we do not.
• Amazon Web Services (SES): delivers the email we send, including the notification raised by a partner or support request.
• The Campaign Registry: the industry registry US carriers require for business text messaging. When TTG registers your brand we send it the registration details above; nothing is sent before TTG has reviewed them.
• Cloudflare: provides the Turnstile bot check on the public “Partner with us” form.
• Splashtop: provides the remote-support download on the Support page, loaded only when you ask for it, and the remote session a TTG technician then runs with you.
• Our hosting and database providers: run the servers and the database the portal uses.

We may also disclose information where we reasonably believe it is necessary to comply with the law, a regulation, legal process such as a subpoena or court order, or an enforceable government request; to enforce our Terms, including investigating a suspected breach; to detect, prevent or address fraud, security or technical problems; or to protect the rights, property or safety of TAS Technologies Group, our users or the public.

We use what we believe are industry-standard measures to protect your information. Credentials we hold for the services we front are encrypted before they are stored and are never shown back to you in full. Access inside the portal is scoped by account and by role, and a request for another client's data is refused rather than filtered.

No transmission over the internet can be guaranteed completely secure. We cannot and do not guarantee the absolute security of anything you send us, and you send it at your own risk.

We process and store information in the United States. By using the Site you agree that its collection, use, transfer and disclosure is governed by the applicable laws of the United States.

You can review, correct or update your information at any time from the portal, or by asking us. We keep information for as long as we need it to provide the service, to meet a legal or contractual obligation, or to resolve a dispute, and no longer.

On request we will correct or update your information, stop sending you messages you did not ask for, or close your account so that nothing further happens through it. Email support@tastechgroup.com and please do not include sensitive information in the request itself.

When you are removed from an account, we delete your membership of it and stop passing that account's services on to our identity provider. If it was your last account and you use no other TAS Technologies Group service, we also delete your sign-in with our identity provider and your account record here, together with the record of which announcements you dismissed.

Under California Civil Code sections 1798.83–1798.84, California residents may ask us for a notice identifying the categories of personal information we share with affiliates or third parties for their marketing purposes. We share none, and we will say so in writing if you ask.

If you are a California resident, the California Consumer Privacy Act gives you the rights below.

To know and to delete. You can ask what personal information we have collected, used and disclosed about you in the preceding 12 months, and you can ask us to delete it. We may not be able to delete all of it where we still need it to complete a transaction or provide something you asked for, to detect security incidents, to fix errors, to comply with the law or protect against illegal activity, or to use it internally in a way compatible with why you gave it to us. Deleting your information will stop much of the service working for you.

To opt out of sale. We do not sell personal information, so there is no opt-out mechanism to offer you.

Not to be discriminated against. We will not treat you differently for exercising any of these rights.

Minors. The Site is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 13. If we learn that we have, we will delete it. If you believe we hold information about a child, tell us at support@tastechgroup.com.

How to exercise them. Email support@tastechgroup.com or call +1-855-564-4284. You may make a request to know or to delete up to twice in a 12-month period. To verify who you are we will need your name, telephone number and email address, and we will use what you give us for nothing but that verification. To use an authorised agent, give the agent written permission and have them produce it when they make the request.

We may change this policy from time to time. When we do, we will post the revised version here and update the date at the top of the page; the change takes effect on posting. Information we already hold is treated under the policy in force when we collected it. Continuing to use the Site means you accept the revised policy.

TAS Technologies Group
78 N. Pennsylvania Ave, Morrisville, PA 19067, U.S.A.
support@tastechgroup.com
+1-855-564-4284